FAQ'S

Trust is key to building a lasting relationship. The Ofélia team works daily to satisfy our customers. Clarify all your questions and get more experience by buying from our Store.

In what countries can I buy Ofélia products?

Currently, our online store only works for European Union.

Is it safe to buy on Ofélia's website?

Ofélia’s website assumes a responsibility commitment to all users, protecting their data. Our entire website is protected by an SSL certificate, which makes each transaction secure.

What are the customer support hours?

The Ofélia team is available from Monday to Friday from 9am to 6pm via email customer.service@ofeliacollection.com. We promise to respond as soon as possible.

MY ACCOUNT

How can I register on Ofélia's website?

If you are a new customer you can register here. Just go to the page with this icon where you must fill in the requested fields.

How can I log in?

You can log in here if you have already created an account. Start your session by clicking on the “Log In” box and filling in the user name or email and the password, when the new account was created.

What do I do if I forget my password?

There is no problem, you just have to click on “Forgot password” and an e-mail is sent with your new password.

How can I cancel my account?

Just send an email to customer.service@ofeliacollection.com with the intention of canceling your account.

How can I receive Ofélia's newsletter?

Just subscribe in our homepage and get access to all the news, including new collections, exclusive products, promotions and other information that we are sure will be of interest to you.

Can I have a Whishlist?

To access a wishlist simply register and log in. In this way, you can add your favorite products to a list and in the future, start a buying process. To add a product to the Wishlist just click on the “heart”.

ORDERING & DELIVERY

How do I pay for my ordered products?

It’s simple and safe, you just wire transfer to the IBAN given in the shopping purchase of one or more products. You have three days to make the transfer. Then you just send the proof of payment to the e-mail customer.service@ofeliacollection.com and your package is shipped within two days.

Is it possible to follow my shipping order status?

Whenever you wish to obtain information about the status of your order simply send an email to customer.service@ofeliacollection.com with the order number. You will be provided with information about the status of your order in the hours of Monday to Friday / 09H-18H.

Can I cancel my order?

If the order has not yet been shipped, you can cancel the order at no cost. After the order has been shipped, it will be seen as a return. In this case, refer to the “Terms and Conditions” section X – Returns and Cancellations.

How long does it take to receive my order?

For Continental Portugal it can be between 1 to 5 days. For the Azores and Madeira can go from 2 to 7 days.

What is the price of home delivery?

Varies depending on the total value of your purchase:

Purchases below €51 the cost is €5 for Continental Portugal, Azores and Madeira.
Purchases over €51 is FREE for Continental Portugal, Azores and Madeira.
Purchases for member countries of the European Union cost €15.

PRODUCT

Where can I see detailed product information?

Each product is accompanied by a detailed description on colors, size and composition. If you have any questions about a product just send an email to customer.service@ofeliacollection.com

How do I know if a product is available?

The products are handcrafted and therefore limited to existing stock. If any product is unavailable it will be marked as “Out of stock”. If you wish to get some of these products do not hesitate to send an email by accessing the Contacts page – Get in touch, and define as subject “as you like it | to your measure “. We will do our best to fulfill your request.

How can I repair an Ofélia product?

The members of our work team have skills for the most different types of repair of the Ofélia products. Please contact the customer service department via email through the Contact – Get in touch page, with the subject maintenance/repair. Your object will be collected for review by our consultants, in order to provide you with an estimate and period for the repair.

Can I receive a purchase catalog?

Get the digital catalog via email through the Contacts – Get in Touch page, with subject information about the product. You will receive the pdf file that you can download.

Is it possible to reserve a product?

Sorry, we do not work with reservations. Do not hesitate and place your order now.